Network / Plan Abuse
Cloud communication platforms give enterprise customers unprecedented access to services like IVR, SMS, VoIP, etc.
Problems that have plagued the traditional carrier world are increasingly showing up in the new cloud ecosystem. International Revenue Share Fraud (IRSF), premium rate fraud, multiple transfers, etc. are now a concern for both providers and end-customers.
An estimated $20 billion is lost by the telecom industry each year to network and plan abuse.
Phishing / SMiShing
SMiShing accounts for 1/3 of SMS activity in some places in the world. SMS messages that appear to be from the recipient’s bank, an e-commerce store or even a family member can entice users into giving up personal information or becoming inadvertently complicit in a financial fraud scheme.